Question 1

How do I place an order?

Accepted Answer

You can place an order through our website by browsing our cakes and cupcakes, selecting your desired items, and completing the order form. You can also contact us via phone or email to place an order.

Question 2

What payment methods do you accept?

Accepted Answer

We accept payment via bank transfer or PayID specified during checkout. Full payment is required at the time of order placement unless otherwise agreed.

Question 3

How far in advance should I place my order?

Accepted Answer

We recommend placing your order at least 3-5 days (for standard/non-customised items) in advance to ensure availability. For custom designs or large orders, please allow 1-2 weeks. Rush orders may be available, subject to our schedule and may incur additional charges.

Question 4

Do you offer delivery?

Accepted Answer

We may provide delivery options to selected areas. Please check with us when placing your order. Delivery fees and availability will be confirmed at the time of ordering.

Question 5

Can I customize my cake?

Accepted Answer

Yes! We specialise in custom cakes. Please provide detailed specifications, any reference images, and your requirements when placing your order. Custom designs may require additional time and charges.

Question 6

Do you accommodate dietary restrictions?

Accepted Answer

We offer eggless cakes and can accommodate some dietary requirements. However, our kitchen may handle allergens, including nuts, dairy, eggs, and gluten. Please inform us of any severe allergies at the time of ordering. We cannot guarantee a completely allergen-free preparation.

Question 7

What is your cancellation policy?

Accepted Answer

Cancellations must be requested at least 72 hours before the scheduled pickup/delivery date. Cancellations made 72 hours or more in advance may be eligible for full credit. Cancellations made less than 48 hours before may incur a cancellation fee. Please refer to our Cancellation and refund policy outlines under Terms and Conditions

Question 8

How should I store my cake?

Accepted Answer

Our cakes are best consumed fresh. Store in a cool, dry place away from direct sunlight. Refrigerate if the cake contains cream or perishable fillings. Bring to room temperature before serving for the best taste and texture.

Question 9

What if I'm not satisfied with my order?

Accepted Answer

We take pride in our products and want you to be completely satisfied. If you have any concerns, please contact us within 24 hours of pickup or delivery. We will investigate and, where appropriate, will offer a resolution

Question 10

Do you offer cake hire services?

Accepted Answer

Yes! We offer selected cake hire services for special occasions. Please browse our hire section or contact us for more information about available items and pricing.

Frequently Asked Questions