Privacy Policy

1. Introduction

Welcome to Treat With a Cake. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us when you:

2.1 Account Registration

When you create an account with us, we collect:

• Name: Your full name (required for account creation)
• Email Address: Your email address (required for account creation and communication)
• Phone Number: Your mobile phone number (required for account creation and order communication)

2.2 Order Placement

When you place an order, we collect and store:

• Order details (product type, size, flavors, pickup date and time)
• Custom messages for cakes (if provided)
• Payment information (payment method used, but not credit card details)
• Order history and status

2.3 Reviews and Feedback

If you choose to submit a review, we may collect:

• Your name (as displayed in the review)
• Your email address (for verification purposes)
• Review content, rating, and any photos you submit

2.4 Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• To process and fulfill your orders
• To communicate with you about your orders (order confirmations, status updates, pickup reminders)
• To respond to your inquiries and provide customer support
• To send you important information about your account and our services

3.2 Account Management

• To create and manage your account
• To authenticate your identity when you log in
• To track your order history
• To apply discounts and promotions applicable to your account

3.3 Communication

• To send you order confirmations and updates via email
• To contact you via phone or WhatsApp if we need clarification about your order
• To respond to your customer service requests
• To send you review requests after order completion (optional)

3.4 Business Operations

• To improve our website and services
• To analyze usage patterns and trends
• To prevent fraud and ensure security
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser preferences.

7. Your Rights and Data Deletion

You have the right to:

• Access your data: Request a copy of the personal information we hold about you
• Correct your data: Request correction of inaccurate or incomplete information
• Delete your data: Request deletion of your personal information, subject to legal and operational requirements
• Object to processing: Object to certain uses of your personal information
• Data portability: Request transfer of your data to another service provider where technically feasible

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Data Deletion Process: When you request deletion of your account and personal data:

• We will delete your account information from our active systems
• We will remove your personal data from our customer database
• We may retain certain information as required by law or for legitimate business purposes (e.g., order records for tax purposes)
• We will securely delete or anonymise your data from backup systems within 30 days
• Some information may be retained in archived records for legal compliance purposes

Please note that if you have placed orders with us, we may be required to retain certain transaction records for legal and accounting purposes, even after account deletion. However, we will anonymise this data where possible.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the contact information provided on our website.